Job Info

JobTitle
Application Technology Management Consultant/Expert
Job Description
Responsibilities: . Identify and problem solve complex systemic issues spanning multiple systems and teams as they relate to corporate IT initiatives; . Create technical action plans for analyzing and resolving customer issues. . Create clear and concise documentation in the form of case management notes, technical tips, knowledge base articles and white papers. . Develop technical expertise in Ford.s Connected Vehicle products, and cloud technologies . Participate in, and provide feedback to product design and technical reviews relating to new features and enhancements . Work with Operations Engineering team to further enhance tooling and automation for common failure cases . Ensure strong Incident and Problem governance Preferred qualifications: . Deep obsession with customer experience . 1+ years of API design/support . 1+ years of supporting Microsoft Azure cloud technologies . 1+ years of using monitoring tools (Splunk) to analyze application logs/data . Strong understanding of application troubleshooting . Strong understanding of complex IT infrastructure and ability to troubleshoot issues . Demonstrated experience as a through leader and change agent . Systematic problem solving approach, coupled with a strong sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
OrderNumber
278185
Zip Code
48126
Duration
EducationRequired
B.S. Information Systems, Computer Science or equivalent work experience in the requested field
EducationPreferred
ExperienceRequired
Preferred qualifications: . Deep obsession with customer experience . 1+ years of API design/support . 1+ years of supporting Microsoft Azure cloud technologies . 1+ years of using monitoring tools (Splunk) to analyze application logs/data . Strong unders
ExperiencePreferred
SkillsRequired
Preferred qualifications: . Deep obsession with customer experience . 1+ years of API design/support . 1+ years of supporting Microsoft Azure cloud technologies . 1+ years of using monitoring tools (Splunk) to analyze application logs/data . Strong unders
SkillsPreferred
TrainingLicensingRequired
AdditionalInformation
CandidatesSubmitted
JobType
Specialty
HardToFill
BroadcastDate
March 11, 2020